For customization, consultation & customer support, call: 1.800.872.4547

Live Chat Support Software

Service Policy and Procedure

The Technical Support and Service department can be reached at:

Broadax Systems, Inc.
1283 W. State Street, Ontario, CA 91762
(909)395-0688 (Fax)
Tech Support E-mail:
Hours: 8:30 AM - 5:30 PM PST, Monday - Friday

Call BSI tech support to obtain an RMA number prior to returning any product for service. Always have your invoice and serial number ready when calling tech support. Mark the RMA number on the mailing label and enclose a copy of the invoice with a description of the problem. Warranty repair covers labor and parts only, customer pays for shipping to and from BSI. Return shipping charges will be COD unless other arrangements are made. For units whose warranty is close to expiration, to get warranty service, unit must arrive at BSI on or before date of invoice.